Showing posts with label #profitable customer strategies. Show all posts

e-COMMERCE | Ensure Return Business with A Positive 'Unboxing' Experience

The Customer Experience of your online customers doesn't end when they click "BUY". ★ 3 MIN READ |

"Wally & the WOMs": CRM & Customer Lifetime Value

We hope you are enjoying our series of posts on the value of your "Wallys", the 20% of your

How to Maximise Engagement: Beware of Andrés, the "False Fan"

'Where's Waldo?', Or, How to Find Your Most Profitable Client

 

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    Jeff Bezos: The '60 Minutes' Interview

    This video with the interview of Amazon founder Jeff Bezos by the CBS news programme 60 Minutes should be an obligatory part of the curriculum in business schools, worldwide.

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